Thank you for shopping with Chitown Armory. We value your business and want you to be completely satisfied with your order. Please review the policy below for information on returns, refunds, and exchanges.
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Overview
Our refund and return policy lasts 30 days. If more than 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
To be eligible for a return:
• Your item must be unused and in the same condition you received it.
• The item must be in its original packaging.
• A receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.
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Non-Returnable Items
Some items cannot be returned, including:
• Perishable goods (food, beverages, etc.)
• Newspapers, magazines, or printed materials
• Intimate or sanitary goods
• Hazardous materials
• Flammable liquids or gases
Additional items that are non-returnable:
• Gift cards
• Downloadable software or digital products
• Certain health and personal care items
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Partial Refunds (If Applicable)
Partial refunds may be granted for:
• Books with obvious signs of use
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
• Items not in original condition, damaged, or missing parts for reasons not due to our error
• Items returned more than 30 days after delivery
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Refunds
Once we receive and inspect your returned item, we will email you to confirm receipt. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and applied automatically to your original method of payment within a reasonable timeframe.
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Late or Missing Refunds
If you haven’t received your refund:
1. Check your bank account again.
2. Contact your credit card company — posting times may vary.
3. Contact your bank — refunds often require processing time.
If you have completed these steps and still haven’t received your refund, contact us at jerry@chi-townironshine.com.
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Sale Items
Only regular-priced items may be refunded.
Sale items are not eligible for refunds.
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Exchanges
We only replace items that are defective or damaged.
To request an exchange for the same product:
1. Email us at jerry@chi-townironshine.com
2. Send your item to: {your physical return address}
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Gifts
If the item was purchased as a gift and shipped directly to you, you may receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift or was shipped to the gift giver, the refund will be sent to the original purchaser.
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Shipping Returns
Mail returns to:
{your physical return address}
You are responsible for your own return shipping costs. Shipping costs are non-refundable. If a refund is issued, the return shipping cost may be deducted from your refund.
If returning an expensive item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
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Need Help?
For questions related to refunds and returns, contact us:
📧 Email: jerry@chi-townironshine.com
📞 Phone: 773-837-8096
🌐 Website: https://chitownarmory.com
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